FREQUENTLY ASKED QUESTIONS

What is a Seiko Mod?

A Seiko Mod is a custom watch inspired by iconic watch designs, assembled with selected components, and usually equipped with Seiko/TMI automatic movements, renowned for their reliability and durability.

Each piece is configured with attention to details such as the case, dial, hands, bezel, crystal, and bracelet. Depending on the model, it may incorporate 316L or 904L stainless steel and sapphire crystal, materials designed to offer strength, durability, and a premium feel on the wrist.

At MH Watches & Jewelry, each Seiko Mod is prepared to order, inspected before shipping, and combines design, precision, and character in a timepiece designed for daily wear.

How long will my order take to arrive?

Each watch is prepared to order to ensure everything is correctly assembled, adjusted, and checked before shipping.

  1. Assembly: Watch assembly typically takes between 2 and 4 business days.
  2. Quality Control: After assembly, we conduct tests and checks for 1 to 3 business days to verify functionality, fit, and finish.
  3. Shipping: Once quality control is passed, the order is shipped, and delivery usually takes between 4 and 8 business days, depending on the destination.

In total, the complete process usually takes between 7 and 15 business days, as each piece is individually prepared before reaching your hands.

Shipping to the Spanish Peninsula is completely free.

For orders outside the Peninsula, including the Canary Islands, Balearic Islands, Ceuta, Melilla, or international shipments, potential shipping costs, taxes, fees, or customs procedures will depend on the destination and the applicable regulations in each case.

What's the warranty on my watch?

All our watches come with a 2-year legal warranty from the date of purchase, in accordance with current Spanish regulations, covering possible manufacturing or operating defects not related to misuse of the product.

Before shipping, each piece undergoes a quality control to check its operation, adjustment, and finish.

The warranty does not cover damage caused by knocks, drops, external tampering, improper use, normal wear and tear, moisture due to incorrect use, or interventions carried out by unauthorized third parties.

In case of an incident, you can contact us via Instagram, email, or WhatsApp and we will review your case to offer you the best possible solution.

How do I adjust the strap size?

We include a complimentary tool kit so you can adjust your watch strap easily and safely.

Each order includes the necessary tool to remove or add links, adapting the bracelet to your wrist size.

We recommend making the adjustment carefully and following the instructions in the included guide. If you do not have experience, you can also go to any watchmaker for a professional adjustment.

Can I design my own watch?

Yes. You can customize different elements of the watch, such as the strap, case, dial, hands, bezel, and even add initials or a custom logo, depending on availability.

If you are looking for an exclusive piece or have a specific idea, you can contact us via Instagram, email or WhatsApp and we will advise you on the available options to create your custom watch.